Blog post causes change in policy

Linda Rogers was battling with her mother’s insurance company over their policy to cancel home insurance coverage for seniors who temporarily transfer domicile to a care facility. Here’s how Linda used the internet to nudge the insurance company into providing the level of care they advertise as providing:

“After blogging about my experience with CUIS, I forwarded a link to the entry to a communications person with a note about my disappointment.

Within an hour or two I received an email and then a phone call from a CUIS contact person reversing the decision to cancel my mother’s home insurance. Did my blog entry make a difference? Who knows. But, this blog’s stats show three log ins from the insurance provider in that time period.”